Security
KHG take the security of your personal and account information seriously to ensure providing you with a secure service we have security measures in place to protect you online.
Identity Protection
We take care to gather the right information from you, to protect you from identity theft and fraud.
Passwords, multi-factor authentication (MFA), security questions and automatic time-outs are in place to keep your account secure.
Fraud Prevention
We monitor registrations, logins and transactions to identify suspicious activity.
Our fraud system utilizes a multi-layered approach to detect and prevent fraud by detecting phishing, malware and fraudulent apps that are targeting our product and customers.
Cyber security
We are relentless in our pursuit of identifying and mitigating security risks.
Our security framework adheres to the highest international standards, and we are unwavering in our commitment to continuously enhance our security controls.
Thorough Verification
We have built in a number of safeguards into our software including:
Identity Verification - Checks on new customers to determine if the identity information provided is accurate and not suspicious.
Automatic Logout - If you are inactive for an extended period of time we automatically log you out so unauthorized people cannot access your account.
Contact Information Confirmation - All changes to your contact information are verified with you before we make any changes.
Tracked Deposits & Transfers
All deposits by you to us are recorded by your bank. All your exchanges and transfers on our platform are recorded and saved in your account summary and you will receive a confirmation email instantly. All transfers from our bank are also logged. In short, all of your interactions with us are fully documented and available to you when you need it.
Account Security
When you register with KHG you will be asked to provide an email address and password. We recommend a high level of password strength, including capitals, digits, and symbols.
Additionally, KHG will provide you with a 6-digit PIN which you will be required to input for any functions that require us to confirm your identity, such as adding recipient accounts and transferring funds.
Data Security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so
Data Retention
We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting, or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.
By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax purposes.
In some circumstances you can ask us to delete your data: see Request erasure below for further information.
In some circumstances we will anonymize your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.
All relevant transactions are also reported directly to your registered email address.
